Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging; Unopened!
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@divasden.com.au. Please note that returns will need to be sent to the following address: [P.O Box 1823 Mackay Q 4740]
If your return is accepted, it will be the customers responsibility to pay for return shipping.
We will provide instructions on how and where to send your package once your return has been approved. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@divasden.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as our detox range), custom products (such as special orders or personalized items), and personal care goods (sponges, condoms, femdoms, male enhancement products or products from our detox range). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards or underwear and hoisery.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@divasden.com.au.
Because of the personal nature of the products sold, we do not offer returns or refunds on any products purchased on this site. If the product you have purchased has a factory defect and is not in working order, we will replace it with a working one. Please use the "Returns" under Customer Service to notify us of the problem. Any returns of this kind must be made within 10 working days of the purchase date. The purchaser will be responsible for payment of the return postage.
Before purchasing lingerie items, please read the sizing chart. Make sure you get your measurements correct and use the chart provided. Most lingerie and clothing products sold in Australia are not made here and sizes can be very different. The chart relates European sizing to Australian. We will not replace or refund lingerie unless it has a factory defect or is damaged in transit. If damaged in transit, you must get the postal or transit company to fill out a damaged stock report which should then be sent or emailed to us.